microlig.com wants you and your pet to be satisfied with our products. If you receive an item that is unsuitable, damaged, or does not meet your expectations, we offer a simple and clear return and exchange process. This policy applies to all products, including pee pads, rain boots, chew sticks, cat toys, and scratching posts.
- Return and Exchange Period
You can apply for a return or exchange within 30 days of receiving the item.
Applications submitted after this period will not be processed.
- Conditions for Return and Exchange
Items must meet the following requirements:
Unused
Original packaging
Undamaged and undeformed
The following items are not eligible for return:
Obvious signs of use
Clearance sale items (if otherwise specified) - Damaged or Incorrect Items
If you receive:
Damaged items
Incorrect contents
Missing quantity
Please contact us within 7 days and provide:
Order number
Product photo
Photo of the outer label of the package
We will resend or refund you as soon as possible. - Return Process
Contact us via email
Provide your order number and reason for return
We will provide you with the return address and steps
After receiving and inspecting the returned item, we will issue a refund or resend the item
Refunds typically arrive in 3-7 business days back to your original payment method. - Shipping Costs
If the item itself has a quality issue, we will cover the return shipping costs.
If the return is due to size incompatibility or personal reasons, the customer will bear the return shipping costs.
International order return shipping costs are usually higher; please confirm before placing your order.
- Non-Returnable Items
We cannot accept the following exceptions:
Used teething toys, diaper pads, and other disposable items
Items with obvious scratches, bite marks, stains, or odors
Packages returned without our confirmation