Welcome to the FAQ center at microlig.com.
- What pet supplies do you mainly sell?
We specialize in everyday items for dogs and cats, including:
Pet pads
Pet boots
Teething sticks
Cat toys
Scratching posts. All products are safety and durability tested and suitable for pets of different sizes and ages.
- Are your products suitable for all pets?
Yes. Please contact our customer service for recommendations.
- How long does it take to ship after I place an order?
Orders usually ship within 1–2 business days.
There may be slight delays during peak seasons or holidays, but we will ensure your order is processed as quickly as possible.
- How long does delivery take?
Standard delivery within the US typically takes 3–7 business days. Remote areas may take longer.
- Do you offer free shipping?
Please refer to the website homepage or shopping cart for specific thresholds.
- How do I track my order?
After your order ships, you will receive an email with a tracking number. You can check the delivery progress at any time.
- What if there’s a problem with the received item?
If the item is damaged, missing parts, or does not match the description, please contact us within 7 days of receiving it.
Please provide:
Order number
Description of the problem
Clear photo
We will process a replacement or refund for you as soon as possible.
- What is your return policy?
Unused items in their original packaging can be returned within 30 days.
Some products (such as food or disposable items) may not be eligible for return; please check the product page for details.
- Are your chew toys safe?
Our chew toys are made with safe materials and have undergone bite resistance testing. However, please supervise your pet appropriately when using them to ensure safety.
- Are the scratching posts durable?
The scratching posts are designed with high-density materials, making them scratch-resistant and wear-resistant. Durability depends on the intensity and frequency of your cat’s scratching.